FAQs
Is Rivet Revolution a charity?
We like to think we are both – a social enterprise and a charity project. Legally, however, we are set up as an LLC, but we may change our corporate structure down the road. We donate 10% of every sale to charitable organizations focused on our mission of supporting caregivers, education and research.
Where are the 4MOM bracelets?
We have expanded our 4MOM (and all of our Charity partners) support to all of the products on our site. You can choose 4MOM at checkout for your charity support. If you are looking specifically for a 4MOM charm on a bracelet – we are happy to put a 4MOM charm on any bracelet you choose. Just kindly mention it in the ORDER NOTES field at checkout.
Does Rivet Revolution sell to retail/offer products for wholesale?
As a matter of fact we do! We love seeing our bracelets in boutiques, shops and yoga studios around the country. We have a separate sales arm to handle our wholesale customers (rivetrevolutionpartners.com). If you would like to learn more please contact us at [email protected].
Which organizations benefit from Rivet Revolution's philanthropy?
We are thrilled to be working with terrific partners in the fight to end Alzheimer’s. Donations from our retail sales benefit the Alzheimer’s Association® through Part the Cloud®, which funds Alzheimer’s research with the highest probability of slowing, stopping or ultimately curing Alzheimer’s disease, Hilarity for Charity®, which helps families struggling with Alzheimer’s care, increases support groups nationwide, and funds cutting edge research, the Women’s’ Alzheimer’s Movement® which strives to answer the question of why women are disproportionately affected by Alzheimer’s, and unlocking the other mysteries surrounding this mind-blowing disease and that will lead to a cure for all, and 4MOM® which is dedicated to helping people and families with Alzheimer’s/Dementia. Have an idea for a partnership? Email [email protected]
What if I just want to donate?
At this time we do not accept direct donations, so we encourage you to donate directly to the one of our rockstar partners. You can read all about them here!
How do you reach the Rivet Revolution Team?
Please email us at [email protected]. We try really hard to answer our emails within 24 hours.
What methods of payment do you accept?
We accept, VISA, MasterCard, American Express, JCB, Discover, and Diners Club, & Paypal.
Can I send Revolution Bands as a gift?
We love presents! You can provide a different mailing address from your billing address for any gift orders. Your Revolution Bands come packaged individually and you can add a comment to your order in the Order Notes field if your would like us to include a gift card!
What do I do if there is a problem with my order?
Bummer. We hate when that happens. Just email us at [email protected] and we will sort it out for you asap.
Who do I contact for press inquires?
For all press inquiries please email [email protected] and your email will be forwarded to our press team!
What are the Coming Soon Designs?
Occasionally we add new product listings up to 2 weeks before we have the products in stock. You can “pre-order” these items and we will ship your order as soon as the new product is in stock. If your order includes items currently in stock – we will ship those immediately and fulfill the remainder of your order when we have the new item. Hope this all makes sense!
Can an order be returned?
It will break our heart but you can return your purchase within 30 days. Simply email us at [email protected] to receive return instructions.
What size are the gemstone beads?
This is an important question! All of our Classic Revolution Bands are made with gemstone beads that are approximately 6mm or about the size of a pea. Our Kindred Spirit Bands vary in size: WAM Bands are made with gemstone beads that are approximately 8mm or about the size of a cranberry, Part the Cloud Bands are made with Ivory Pearls that are approximately 8mm or about the size of a soybean. HFC and 4MOM are all made with 6mm gemstone beads. Our Limited Editions vary in size – so please check the individual product descriptions for more details.
Are there any special care instructions for the Rivet Revolution jewelry?
We want you to enjoy your Revolution Band for many months! To prolong the life of your Bands, please avoid exposing to detergents, chlorine, stretching, pulling or twisting. We recommend removing all of your Rivet Revolution bracelets before showering/swimming. Prolonged exposure to water can stretch the jewelry out unnecessarily. Assuming normal wear and tear you can expect your bracelet to last at least 16 months. Beyond 16 months we are happy to restring your bracelet for you if you have the beads and charm. You can place a restringing order here and we will be in touch.
How are the Revolution Bands sized?
S/M Revolution Bands fit up to a 6.5” wrist (usually fits teenagers and women) and the M/L Revolution Bands fit up to a 7.25” wrist (usually fits most men). Take a piece of string and wrap it around your wrist to measure.
How do Promo Codes work?
Every so often we like to run special promotions. Each promotion comes with a special CODE that you can find by subscribing to our newsletters and following us on social media and following our charity partners on social media. You enter our Promo Codes at checkout in the Promo Code field to win your prize!
Can I exchange my Revolution Band for a different color or size?
No problem. Shoot us an email at [email protected] and we will exchange your Revolution Band.
Where does Rivet Revolution make their jewelry?
We purchase our gemstones from a US based importer; our charms are made in California; and all of our bracelets are assembled in the US.
Are Revolution Bands intended for children?
The Revolution Bands are not intended for children under 3 years of age. WARNING Choking Hazard: Small Parts
Are the gemstone colors consistent?
Each bracelet is unique and subtle variations in color, texture and size of beads may occur and are what make your Revolution Band special.
What carrier do your orders ship?
Carrier pigeon! No just kidding, USPS First Class. All Canadian orders are shipped via USPS & Canada Post. Large bulk and custom orders are shipped via UPS within he US and DHL outside the US.
When will my Rivet Revolution order ship?
We work fast! Orders are usually processed and shipped within 1 business day of purchase. When your order ships you will receive an email letting you know your order is on its way to you. If you have ordered an design that is “Coming Soon” we will fulfill that part of your order as soon as the new design arrives in our studio.
Where do you ship?
We love shipping our designs all around the world. Revolution Bands ship free anywhere in the US. Orders outside of the US will be charged a small shipping surcharge depending on the shipping destination. Because of the costs associated with shipping internationally, all international orders are final sale. Many countries collect customs/duties for international purchases, so please review your country’s international customs policies as we are unaware and are not responsible for the payment of those duties and fees.
Interested in fundraising for an Alzheimer's charity or event?
Rivet Revolution can partner with you to support your fundraising efforts with a virtual “pop-up” shop. You choose 3 days to run your shop. We provide you with a pdf/jpeg to send, post and share with your friends and family. We track the orders received in your name on your shopping days and donate $10 from the sale of each bracelet to your charity! Super simple!! Interested? Contact us at [email protected].
Live in the San Francisco Bay area & want to hold a Trunk Show?
We are happy to support your fundraising efforts for Alzheimer’s charities and events with a Trunk Show. You plan the party and we will bring Rivet Revolution merchandise to you. $10 for the sale of every item will benefit the charity of your choice. Contact us at [email protected] to learn more!